Our
Live Help System
How
It Works
When you click on
our "HELP!" button, your computer will attempt to download
some files from our server to your C: drive.
Your computer will
ask you if you wish to 'RUN' or 'OPEN' the software -
say yes. Your computer may also only allow you to save a file
called 'livehelp.exe' (our help program) - save the program
to your C: drive and then double click it to run it.
These files will be used to allow
our experts to help analyze your computer and repair it.
Our LiveHelp system
identifies your computer unique address on the Internet and then
sends an email to our data-center where our experts can log on to
your computer.
One of our experts
will actually be right there with you on the computer. You
will see the mouse move and programs being run on your computer to
repair it.
Our experts will
perform a free analysis of your computer before proceeding with any
repairs. When we are finished, our programs are removed from
your system and you will have benefited from a low-cost high-technology solution that did not require you to unplug
or take your
computer anywhere.
The process of analyzing
and repairing your computer can take anything from 15 minutes to 3
hours depending on connection speed, number and types of problems.
Most repairs will
take around 45 minutes.
We only charge $9.99
for this service - the most economical charge in the industry (other
companies charge between $24.99 and $99 for the same service).
Furthermore, we offer a money back guarantee if we were unable to
repair any problems on your computer.
Online repairs do have
some limitations, however.
If we cannot completely resolve all
of your issues online and you wish to have ALL issues resolved, then
simply drop your machine off to us and we will completely repair
your computer for our standard fee and FULLY REFUND your online repair
charge.
Our online service
requires prepayment (our drop off repairs are post paid).
You can pay via
VISA, Mastercard, AMEX or PAYPAL.
You will only be
requested to pay after our experts have successfully connected to
your computer and performed a FREE analysis of what is wrong.
After submitting to
us your payment details, we will go ahead and repair and speed up
your computer.
PLEASE NOTE:
Your Privacy is
of absolute importance to us.
All repair data will remain complete confidential.
Click
the "HELP" button for immediate relief
and
then click "RUN" or "SAVE" and
then run it yourself
